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FAQs / Help

How do I use my DigiTicket?

You will be emailed an order confirmation that will include your unique Booking Reference Number. When you arrive simply tell the instructor who you are - we like to work on names, rather than numbers, but you should have the number handy in case of any confusion – particularly if someone else made the booking for you and the names may not match our list.  Don’t worry about the barcode that the booking system generates – we avoid using electronic gadgets that may get wet out of doors so we don’t use barcode readers.

Do you issue refunds?

No, payment for any of the events which you can book online is non-refundable.  You will appreciate that some people just won’t turn up if it is threatening to rain and we would be constantly making refunds, yet turning other people away as we are holding places for those people who decide not to come.  However, should we have to cancel an event because of weather or water conditions we will refund if required, though we prefer to offer an alternative date  – we’d far rather see you out enjoying yourself on a later date than simply return the money.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number – when you get that you will know that the booking has been successful.  Our staff will have a list of everyone who has booked in for the event – just turn up a few minutes ahead of time, give them your name and they will look after you.  Occasionally they might need the number so do have it handy, but we generally use people’s names!

I don't have a printer...

You don’t need to print the ticket – just make a note of the Booking Reference Number in case someone of the same name happens to turn up, or in case someone else booked the event for you and has used their own name instead of yours.

Can I book on the day?

If there are spaces available then we can take last minute bookings, but not through the online system.  Contact us directly for more information.  Most events do have to pre-booked, but there are a number of canoe/kayak sessions at weekends where you can just turn up without booking (see our website at for details) – if there is space available you can pay the instructors cash on arrival. 

Do I have to book online?

No – you can contact us directly and we will book you in.  Most events do have to pre-booked, but there are a number of canoe/kayak sessions at weekends where you can take a chance on there being space left and just turn up without booking.

How can I get in contact with you?

Ring Stella in the office (weekdays only) on 028 9064 6695 or send an e-mail to and Stella will answer as quickly as possible.  You can also call or text John on 07749011283 or message him via our Facebook page – it might take a while for John to reply if he is in the middle of running an activity, but he will get back to you as soon as he can.

Trouble with your purchase? Contact Mobile Team Adventure 028-90-646695

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.